Shipping Policy
Maple Mercantile's Shipping Policy
Domestic Shipping Policy
Shipment processing time
All orders are processed within 1-3 days.
Orders clearly stated as "pre-order" will not ship until the expected date on the listing.
Shipping rates and delivery estimates
Orders over $99 ship free!
Orders under $99 ship via USPS - flat rate of $7.99
|
Shipment method |
Estimated delivery time |
Shipment cost |
|
USPS First class |
3-5 business days |
$7.99 |
|
USPS Priority |
2 business days |
$15.50 |
|
|
|
|
*Delivery delays may occur.
Shipment to P.O. boxes or APO/FPO addresses
Shipping to these addresses is standard.
Shipment confirmation and order tracking
You will receive a shipment confirmation and tracking via email or text depending on your chosen communication type at checkout.
Customs, duties, and taxes
Maple Mercantile only ships working the USA. Taxes or duties should not occur but in the rare case that they do it is the customer responsibility.
Damages
Maple Mercantile not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim. jenise@maplemercantile.com
International Shipping Policy
Maple Mercantile does not ship internationally.
Returns Policy
To begin the return process 1-14 days after receiving your order email jenise@maplemercantile.com
Return shipping cost is the responsibility of the customer. Once the return items are received by maple mercantile we will issue a refund or shop credit, depending on your preference, within 48 hours. Shipping will not be refunded.
Thank you for shopping with Maple Mercantile!