Maple Mercantile's Shipping Policy

Domestic Shipping Policy

Shipment processing time

All orders are processed within 1-3 days. 

Orders clearly stated as "pre-order" will not ship until the expected date on the listing. 

Shipping rates and delivery estimates 

Orders over $60 ship free! 

Orders under $60 ship via USPS - flat rate of $4.99

Shipment method

Estimated delivery time

Shipment cost

USPS First class

3-5 business days

$4.99

USPS Priority

2 business days

$13.50

 

 

 


*Delivery delays may occur.



Shipment to P.O. boxes or APO/FPO addresses

Shipping to these addresses is standard. 

Shipment confirmation and order tracking

You will receive a shipment confirmation and tracking via email or text depending on your chosen communication type at checkout. 

Customs, duties, and taxes

Maple Mercantile only ships working the USA. Taxes or duties should not occur but in the rare case that they do it is the customer responsibility. 

Damages

Maple Mercantile not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim. jenise@maplemercantile.com

International Shipping Policy

Maple Mercantile does not ship internationally. 

Returns Policy

To begin the return process 1-14 days after receiving your order email jenise@maplemercantile.com

Return shipping cost is the responsibility of the customer. Once the return items are received by maple mercantile we will issue a refund or shop credit, depending on your preference, within 48 hours. Shipping will not be refunded. 

 

Thank you for shopping with Maple Mercantile!









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